Here’s a Return Policy template tailored for a U.S.-based dropshipping store with multiple products. It reflects the realities of dropshipping (like return shipping costs and supplier-based fulfillment) while maintaining customer trust.
Return & Refund Policy
Effective Date: [Insert Date]
Thank you for shopping at [Your Store Name]. Your satisfaction is important to us! Please read our Return Policy carefully before making a purchase.
🔁 Return Eligibility
We accept returns within 30 days of delivery for most items under the following conditions:
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Item must be unused, unwashed, and in original packaging
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You must provide proof of purchase (order number or email)
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Perishable, custom, clearance, or final sale items are not eligible for return
🚫 Non-Returnable Items
We cannot accept returns on:
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Gift cards
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Downloadable or digital products
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Items marked as Final Sale
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Personal care items (e.g., beauty tools, undergarments, etc.) for hygiene reasons
💸 Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to the original payment method within 5–10 business days.
Please note:
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Shipping charges are non-refundable
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A restocking fee may apply in some cases depending on the supplier
📦 Return Shipping
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Customers are responsible for the return shipping costs
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We’ll provide return instructions, including the return address (which may vary by supplier)
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Do not return items without contacting us first – unauthorized returns may not be accepted
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please initiate a return and place a new order.
❗ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We may request a photo for verification.
We will:
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Send a replacement at no additional cost, or
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Issue a full refund if the item is no longer available
📨 How to Start a Return
To initiate a return, contact our support team at:
📧 [Your Support Email]
Please include your order number, reason for return, and photos if applicable.
We’ll respond within 1–2 business days with next steps.
🛒 Dropshipping Notice
Since we work with multiple suppliers, return addresses vary by product. Do not return items to our business address unless instructed. Unauthorized returns may not be eligible for a refund.
🧾 Contact Us
If you have any questions about our return policy, reach out at:
📧 [Your Email Address]
📍 [Your Business Address]
Would you like a legal disclaimer, or a short summary version for your FAQ or product pages? I can also help customize this if you’re using Shopify, Etsy, WooCommerce, etc.